"May I use my own computer?"
You may bring your own laptop as long as you have the software fully installed that you will be trained on. Please let us know in advance that you plan to use your own system and plan on coming 20 minutes early to class so that we may copy the tutorial media onto your hard drive. The benefit of using our systems is that we know they are configured properly which results in less down time for the class. You will have use of a laptop for the entire class.
"Do you offer discounts for multiple registrants or registrations?"
Yes. Follow the links to register and you will see that our shopping cart offers discounts for multiples registrations or registrants. If you are training four or more people we will discuss your needs and customize a training on your site that includes even greater discounts.
"What forms of payment do you accept?"
We accept credit card payments via our easy to use on-line registration. We no longer use PayPal after receiving too many complaints about the difficult process. Our payment gateway uses Authorize.net with secure transaction processing. You will now find the payment process much easier, allowing you to register for the class desired without requiring a call back at a later time. You may also call us or send an email to confirm class placement if using a school purchase order or a check.
"What is your refund policy?"
If written notice is received at least 14 days in advance of the class, the Customer is entitled to a full refund, 7 days of the class, the customer is entitled to a full class credit which must be used within 6 months of the date of the original class to another class offered by Discovery Tools. Customer is not entitled to a refund or class credit if less than 7 day advance written notice is given. Failure to provide written notice at least 14 days in advance of the class obligates the Customer to pay the full price of the class. Discovery Tools reserves the right to amend or cancel the date, time and location of a Training class including replacing the personnel who may be scheduled to deliver the Training. In the event a Training class is cancelled, the customer is entitled to a full refund. Discovery Tools shall not be responsible for any other loss incurred by Customer as a result of a cancellation or amendment.
"What do you charge for proctoring an Apple on-line exam?"
$150 is the testing fee for the official Apple Certification Exam. This is an online exam that must be proctored by a certified training center. Anyone desiring to challenge the on-line exam without taking a course from us will be charged a proctor fee of $150 each time they take a test. Call and ask about our review and test prep.
"What is Apple's Responsibility?"
Apple assumes no responsibility with regard to the selection, performance, or use of the products or services. All understandings, agreements, or warranties, if any, take place directly between the vendors and prospective users.
"Do you have cooperative arrangements with other quality training companies?"
Discovery Tools is a member of Apple Consultants Network and is also one of a select few of Apple Authorized Training Centers. We are able to arrange quality training to meet your needs almost anytime/anyplace. Contact us for recommendations or go to www.apple.com/consultants for further assistance.